Support | Oshi & Me

For questions about “Oshi & Me”, please contact us by email.

It helps if you tell us your iPhone model and iOS version.

FAQ

I bought “Remove Ads” but still see ads
Please close the app completely and open it again. If ads still appear, open “Shop / Restore purchases” in Settings and tap “Restore Purchases”. This is free of charge. If that doesn’t fix it, please email us with the date and time of your purchase.

I want “Remove Ads” back after changing phones or reinstalling
Sign in with the same Apple Account and tap “Restore Purchases”.

I want a refund
Refunds for in-app purchases are handled by Apple. Please request one on Apple’s “Report a Problem” page.

There is a monthly spending limit
So that minors don’t overspend, people aged 15 or under can spend up to ¥5,000 a month and people aged 16 to 19 up to ¥10,000 a month (counted at the Japanese yen price). You can buy again when the next month starts.

I watched a video but didn’t get the reward
If you watch the video to the end and close it, you can keep using one locked sticker. If you close it partway through, you won’t get the reward. You can watch up to 10 videos a day. Where the signal is weak, a video may not load.

I was asked “Allow … to track your activity?”
This is a question for ads. Whichever you choose, the app works the same.

I saw an ad that seemed inappropriate or not suitable for my age
Sorry for the trouble. Please tell us what the ad was for and when you saw it, using “Report an Ad” in the app’s Settings (our feedback form) or by email. Ads in this app are limited to content suitable for all ages (G).

I want to move my data to a new phone
Your app data (faves, frames and settings) is also saved automatically in iCloud for your Apple Account. Sign in with the same Apple Account on your new iPhone and install the app, and your data comes back. If you don’t use iCloud, deleting the app also deletes your data, so please be careful.